Refund_Policy

01 · Short Version

Digital goods delivered instantly. All sales final. Exception: if a plugin is fundamentally broken on the current Oxide or Carbon build and we can't fix it within 7 days of your report, we'll refund the purchase. Buyer's remorse is not a refund reason.

02 · When You Are Entitled To A Refund

• The plugin does not function on a current, supported Oxide or Carbon build for reasons unrelated to your server setup, AND we have been unable to resolve it within 7 calendar days of your written report (email or Discord).
• You were charged twice for the same product (duplicate transaction).
• A purchase was made without your authorization (fraud) — report to us AND your payment provider.
• You are protected by a statutory consumer right that overrides this policy (for example, certain EU or UK consumer protections for non-downloaded goods).

03 · When You Are Not Entitled To A Refund

• Change of mind. Because plugins are downloadable and you get full value at the moment of delivery, we don't refund regret.
• Conflicts with other plugins. Rust's modding ecosystem has thousands of plugins; we cannot guarantee compatibility with every combination.
• Custom or heavily modified server setups where the root cause is outside our plugin.
• Misuse or permission issues after you were given documentation showing how to configure correctly.
• Facepunch breaking the game with an update — we will fix the plugin as fast as we reasonably can, but Facepunch's schedule is not ours.

04 · How To Request A Refund

Email misfits.support@proton.me with:

• Subject line: REFUND REQUEST — [plugin name]
• The email address and order number from your purchase (Lemon Squeezy or Paddle receipt)
• A description of the issue, a screenshot or log excerpt, and the Oxide/Carbon build you're running

We respond within 3 business days. If eligible, the refund is processed back to the original payment method by our payment processor (Lemon Squeezy or Paddle) — typically 5–10 business days to appear on your statement.

05 · License Revocation On Refund

If a refund is issued, your license to use the plugin terminates immediately. You agree to uninstall the plugin from all servers under your control within 48 hours of the refund being processed.

06 · Chargebacks

Please contact us first — we'd rather fix a problem than see you pay chargeback fees. Opening a chargeback without first attempting resolution may result in your account being denied future purchases.

07 · Contact

Email misfits.support@proton.me or message on Discord.